Data Deletion

• Your account and your operators' accounts: name, email, phone and settings.
• Your business information in the CRM: contacts, sales, notes, appointments and files.
• WhatsApp data: the IDs of your WhatsApp Business account and phone number, the access token Meta provides, and the messages and conversations stored in the CRM.
• Access records (IP address and approximate location).

You can stop sharing WhatsApp data at any time, without writing to us:

1. In your CRM: Settings → General → Integrations → WhatsApp numbers → Disconnect. The CRM stops receiving messages and deletes that number's access token.
2. On Facebook: Settings & privacy → Settings → Business integrations, and remove “Tripoli Work”. Meta stops sending us data from your account.

Disconnecting doesn't delete the conversations already in the CRM. To delete those too, see section 3.

Email soporte@tripoli.workwith the subject “Data deletion”, from your account's email address, and include:

• Your business name and your CRM's address.
• What you want deleted: your whole account, only the WhatsApp data, or something specific.

If you are a contact of one of our customers (for example, someone who messaged a business on WhatsApp), send your request to that business, which is responsible for your data. We'll gladly help them handle it.

We acknowledge your request and reply within 20 business days. Once the request is approved, the deletion is carried out within the next 15 business days and we confirm it by email.

Tax invoices and payment records are kept locked for the period Mexican tax law requires (five years), and are not used for anything else. After that, they are deleted.

For more on your privacy rights, see the Privacy Notice.